Refund and Privacy Policies

We haven't had a single return so far, but it is a legal requirement to have these policies in place, so here we go: 

Is it ok to return stuff?
Yes, you are welcome to return any unused items within 21 days and we'll refund the payment of those items. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Will it cost me anything?
Yes, you will have to pay for the shipping costs for returning your item. 

How do I do it?
Please do not return any items before you have been in contact with us. Just send an email to and we'll take it from there. We are quite friendly, and don't like conflicts, so we'll sort it out in the best way possible.


What do you do with my information?
When you purchase something from our store we need to collect your name, address, email address, etc, so we know where to ship the goods. We will only use the information to ship the wonderful materials to you.

What else do you collect? 
We automatically receive your computer’s internet protocol (IP) address. Our web shop provider (Shopify) use that for different statistics, but we at MaterialSampleShop don't use that information.

Will you spam me?
We will send you emails once in a while, but only if you check the "Allow Email Marketing" check box on the check-out page. You can always unsubscribe from the emails if you don't want them anymore.  

Will you give my information to anyone else?
We may disclose your personal information if the police (aka "The Law") asks for it.

Who else has access to my information?
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored on Shopify’s servers. They host more than 50.000 shops like MaterialSampleShop, so they know what they are doing and go to great lengths to protect your data.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However some third-party service providers, such as payment gateways (e.g. Paypal), have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

What about my credit card information?
We process payments directly through Paypal or similar payment gateways and therefore never have access to your credit card information.

Shopify stores your purchase transaction data as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Do you track me?
Google does! Our store uses Google Analytics to help us learn about where our visitors come from and how they spend their time in the shop. We also use cookies, which for example is used to remember if you have put things in the shopping cart. Our cookies do no harm and some of the functionality of MaterialSampleShop depends on them. You can always disable them in your browser or delete them from your computer. 

Where can I find you guys?
You can always reach us at or send mail to us at:

Futation / Design Society
H.C. Andersens Boulevard 27
1553 København V 

We prefer contact on email, but you can call us on +45 21691339 if you have something very urgent or important to say.